Return & Refund Policy

Effective Date: August 2026

At The Fragrance Reserve, we take pride in providing 100% authentic fragrances that are carefully hand-decanted into travel-sized bottles. Due to the nature of fragrance products, all sales are subject to the following policy.

Returns

For hygiene and safety reasons, all fragrance decants are final sale and cannot be returned or exchanged once shipped.

We do not accept returns on:

• Opened or used decants
• Products purchased in the wrong size or fragrance
• Fragrances disliked due to personal preference
• Gift purchases

We encourage customers to carefully review product descriptions before placing an order.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or you receive the wrong item, please contact us within 48 hours of delivery.

Email us at: reservedecants@gmail.com

Please include:

• Your order number
• Clear photos of the package and product
• A brief description of the issue

Once your claim is reviewed, we may offer:

• A replacement
• Store credit
• A refund, when appropriate

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, The Fragrance Reserve is not responsible for lost or stolen packages.

If your package is lost during transit, please contact us and we will assist you in filing a claim with the shipping carrier.

Order Cancellations

Orders may be canceled before shipping.

Once an order has been processed or shipped, it cannot be canceled.

Authenticity Guarantee

Every fragrance sold by The Fragrance Reserve is hand-decanted from 100% authentic retail bottles, unless a product is clearly labeled as an Inspired Fragrance.

Contact Us

If you have questions regarding this policy, please contact us:

The Fragrance Reserve
🌐 www.reservedecants.com
📧reservedecants@gmail.com